Shipping policy

Urban Rites

Last updated: [03/25/2026]

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During product launches, sales, or high-volume periods, processing times may extend slightly.

You will receive a confirmation email once your order has shipped.

2. U.S. Shipping

Standard Shipping (U.S.)

• Estimated delivery: 3–7 business days

• Carrier: USPS, UPS, or FedEx (selected automatically at fulfillment)

Shipping rates are calculated at checkout based on destination and weight.

3. International Shipping

We ship worldwide.

International Standard Shipping

• Estimated delivery: 7–21 business days

• Delivery times vary by country and customs processing.

International shipping rates are calculated at checkout.

Customs, Duties & Taxes

International customers are responsible for:

• Import duties

• Customs fees

• Local taxes

These charges are determined by your country’s customs authority and are not included in your order total.

Urban Rites is not responsible for customs delays.

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4. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Urban Rites is not responsible for:

• Incorrect addresses

• Failed delivery attempts

• Packages marked as “Delivered” by the carrier

If a package is returned due to incorrect address, the customer is responsible for reshipment costs.

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5. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Urban Rites is not responsible for lost or stolen packages.

If your package is lost in transit, contact us and we will assist with filing a carrier claim.

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6. Order Tracking

All orders include tracking.

Tracking information is emailed once your order ships.

Please allow up to 24 hours for tracking updates to appear.

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7. Delays

Urban Rites is not responsible for delays caused by:

• Carrier disruptions

• Weather conditions

• Customs processing

• Peak holiday periods

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8. Split Shipments

In rare cases, orders may ship separately depending on inventory availability.

You will receive separate tracking numbers if this occurs.