Refund policy


1. Return Eligibility

Urban Rites accepts returns within 14 days of delivery.

 

To qualify for a return, items must be:


  • Unworn
  • Unwashed
  • Undamaged
  • Free of stains, odors, or alterations
  • In original packaging with tags attached

Items that do not meet these standards will be refused and returned to sender.

2. Non-Returnable Items

The following items are final sale:


  • Sale or discounted items
  • Gift cards
  • Promotional items
  • Items returned after 14 days

3. U.S. Returns

 

 

 

 



  • Customers are responsible for all return shipping costs.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service.
  • Urban Rites is not responsible for lost or damaged return shipments.


4. International Returns

 

 

 

 



  • Customers are responsible for:
    • Return shipping costs
    • Any customs fees, duties, or taxes associated with the return

  • We are not responsible for international return packages lost in transit.
  • Original shipping fees, customs duties, and import taxes are non-refundable.


5. How to Initiate a Return

To request a return, email:

contact@urban-rites.com

Include:


  • Order number
  • Full name on the order
  • Reason for return
  • Photos (if item is defective or incorrect)


Do not send items back without approval. Unauthorized returns may not be accepted.

 

6. Refunds

Once your return is received and inspected:


  • You will receive an approval or rejection notice.
  • Approved refunds are issued to the original payment method.
  • Please allow 5–10 business days for processing after approval.

 

Banks and payment providers may require additional time.


7. Exchanges

We do not offer direct exchanges.

If you require a different size or item:


  1. Return the original item.
  2. Place a new order.

This ensures faster processing and accurate inventory control.


8. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item:


  • Contact us within 48 hours of delivery.
  • Provide clear photos of the issue.

If approved, we will cover replacement or refund costs.


9. Order Cancellations

 

 

Orders cannot be canceled once processed or shipped.

 

If you need to cancel, contact us immediately after placing your order. Cancellation is not guaranteed.